Booking & Ticket Delivery Process
Step 1: Booking
Customers make a booking through VietBigBus.vn.
A booking request confirmation will be sent upon submission.
Step 2: Booking Confirmation
Our operations team verifies availability and confirms the reservation if seats remain available.
Important:
For unpaid bookings, seat availability is not guaranteed until payment has been received.
Step 3: Payment
Customers complete payment using the supported payment method.
Once payment is successfully confirmed, the booking status changes to Paid.
Step 4: Online Ticket Delivery
Tickets will be delivered via email.
Estimated delivery time:
- International services: within 12 hours
- Domestic services: within 4 hours
If tickets are not received within the specified timeframe, customers should contact our support team immediately.
Step 5: Check-in & Service Usage
Customers only need to present their electronic ticket (QR code or confirmation email) at the departure location for check-in.
Delivery Method
- Electronic tickets (E-tickets) delivered via email.
- No physical ticket delivery service is provided.
Customer Responsibilities
Customers are responsible for:
- Providing accurate contact information;
- Checking inbox and spam folders;
- Informing us promptly if tickets are not received within the expected timeframe.
Service Provider Responsibilities
We are responsible for:
- Delivering the correct ticket and service booked;
- Ensuring ticket delivery within the stated timeframe;
- Providing timely support in the event of delays or incorrect ticket information.