A. Ticket Refund & Cancellation Policy
All products and services are non-refundable and non-cancellable.
Customers are advised to carefully review the specific terms and conditions of each product before making a booking.
B. Privacy Policy
1. Purpose and Scope of Information Collection
The information collected through our website may include:
- Full name
- Email address
- Phone number
- Address
These details are required when customers request consultation services or purchase products and services. The information enables us to contact customers, confirm bookings, and protect customer rights and interests.
Customers are responsible for maintaining the confidentiality of the information they provide and for all activities conducted through their registered email accounts.
2. Scope of Information Usage
Customer information may be used for the following purposes:
- Confirming bookings and transactions;
- Providing information about products and services upon request;
- Sending promotional offers, marketing communications, and service updates;
- Sending notifications regarding website activities;
- Contacting customers in special circumstances;
- Supporting and resolving customer inquiries or complaints;
- Complying with requests from competent legal authorities, including courts, prosecutors, and law enforcement agencies.
Customer information will not be used for purposes unrelated to transactions and customer support without consent.
3. Information Retention Period
Customer personal data will be stored until a deletion request is received or as otherwise required by law.
All customer information is securely stored on our systems and protected using appropriate security measures.
4. Parties Authorized to Access Personal Information
Personal information may be accessed by:
- Website administrators;
- The customer who owns the information;
- Competent Vietnamese authorities when legally required;
- Service partners involved in fulfilling transactions, such as transportation providers.
5. Information Controller
VIET BIGBUS TOURISM TRANSPORTATION AND MEDIA JOINT STOCK COMPANY
Address: 345 Le Hong Phong Street, Vuon Lai Ward, Ho Chi Minh City, Vietnam
6. Customer Rights to Access and Modify Information
Customers have the right to:
- Review their personal information;
- Update, correct, or delete their personal information;
- Request assistance from website administrators regarding information management.
Customers may also submit complaints regarding privacy concerns. We will verify the information and take appropriate action where necessary.
7. Complaint Resolution Mechanism
If customers believe their personal information has been misused, they may contact us via:
Hotline: 08 86657579
Email:info@vietbigbus.vn
Please provide supporting evidence related to the complaint.
We are committed to responding immediately or within 24 business hours of receiving a valid complaint.
C. Ticket Verification & Booking Information Policy
To ensure accuracy and the best travel experience, customers should verify their booking details immediately after receiving confirmation.
1. Verification Scope
Customers may verify:
- Ticket type;
- Travel date and departure time;
- Departure and boarding locations;
- Number of tickets purchased;
- Passenger information;
- Ticket usage conditions and validity period.
2. Verification Timing
Customers are encouraged to check:
- Immediately after receiving the e-ticket or confirmation email;
- At least 2–6 hours before departure.
3. Incorrect Information
If any discrepancies are found, customers should contact us immediately:
Hotline: 08 86657579
Email:info@vietbigbus.vn
Please provide:
- Booking reference number;
- Details requiring correction.
Important Notes:
- Amendments are subject to the policies of the respective service provider (Bus Tour, Dinner Cruise, etc.).
- Certain services may not allow modifications on the departure date.
4. Customer Responsibilities
Customers are responsible for:
- Providing accurate booking information;
- Reviewing tickets before use;
- Requesting modifications within the permitted timeframe.
5. Service Provider Responsibilities
We are responsible for:
- Issuing tickets according to customer bookings;
- Supporting permitted modifications;
- Clearly communicating any restrictions on ticket amendments.
D. Payment Policy
Currently, bookings made through VietBigBus.vn support bank transfer payment only.
Bank Transfer Information
Account Name:
VIET BIGBUS TOURISM TRANSPORTATION AND MEDIA JOINT STOCK COMPANY
Account Number:
789897979
Bank:
Techcombank (Vietnam Technological and Commercial Joint Stock Bank)
Transfer Reference:
Customer Name + Phone Number + Booking Reference Number
Electronic tickets and invoices will be issued after successful payment confirmation.
Payment Notes
- Customers should verify booking details before making payment.
- Any transaction fees charged by banks or e-wallet providers are the customer's responsibility.
- Payment confirmation may take approximately 5–15 minutes depending on the banking institution.
Payment Security
We are committed to protecting all payment information and will not disclose such information to third parties except where required by law.
E. Ticket Delivery Policy
Booking & Ticket Delivery Process
Step 1: Booking
Customers make a booking through VietBigBus.vn.
A booking request confirmation will be sent upon submission.
Step 2: Booking Confirmation
Our operations team verifies availability and confirms the reservation if seats remain available.
Important:
For unpaid bookings, seat availability is not guaranteed until payment has been received.
Step 3: Payment
Customers complete payment using the supported payment method.
Once payment is successfully confirmed, the booking status changes to Paid.
Step 4: Online Ticket Delivery
Tickets will be delivered via email.
Estimated delivery time:
- International services: within 12 hours
- Domestic services: within 4 hours
If tickets are not received within the specified timeframe, customers should contact our support team immediately.
Step 5: Check-in & Service Usage
Customers only need to present their electronic ticket (QR code or confirmation email) at the departure location for check-in.
Delivery Method
- Electronic tickets (E-tickets) delivered via email.
- No physical ticket delivery service is provided.
Customer Responsibilities
Customers are responsible for:
- Providing accurate contact information;
- Checking inbox and spam folders;
- Informing us promptly if tickets are not received within the expected timeframe.
Service Provider Responsibilities
We are responsible for:
- Delivering the correct ticket and service booked;
- Ensuring ticket delivery within the stated timeframe;
- Providing timely support in the event of delays or incorrect ticket information.